Contents
Contents
:
  
Hide ContentsShow Contents Print Page
 Home > Help Articles > Texting in Jackrabbit  Previous Page:  Email FAQs 
Texting in Jackrabbit




 Jackrabbit has partnered with the text messaging provider, Plivo (www.Plivo.com), so that you can text customers from within your Jackrabbit database.
 
 
 
 
 
 
 
 

 

What's Plivo?

Text Messaging Guidelines

Test Message Fees

Your Text from Number

 


 

What's Plivo?

Plivo (www.Plivo.com) is a cloud-based API Platform for SMS (texting) that integrates seamlessly with Jackrabbit. Once you’ve created a Plivo account and added your credit card details you’ll be able to text customers from within Jackrabbit. See Texting Setup for instructions on getting setup with Plivo.

 

Back to top of page

Text Message Guidelines

Jackrabbit text messaging is intended to facilitate urgent and timely communication between your organization and customers. It is not intended as a general marketing tool. Texting has very strict regulations on use governed by the FCC, CTIA, and MMA. 

  • DO NOT USE text messaging for marketing.
  • Avoid marketing phrases like "Congratulations", "Buy Now", "Sale Today Only".
  • Avoid dollar amounts or other symbols that might indicate marketing ($199, Buy Now!, 20% off, etc.).
  • Do not add “Reply Stop”.
  • Minimize the number of messages per day. Too many messages will not only annoy customers but may trigger a carrier to block your sending phone number permanently. Jackrabbit will alert you when you’ve sent 500 cumulative texts in a 1 day period.  
  • THE FOLLOWING WORDS AND SYMBOLS ARE NOT ALLOWED: $, % BUY, SALE, FREE, STOP.

Back to top of page

Text Message Fees

Jackrabbit does not charge for the ability to send text messages, however, Plivo charges a fee of .02 cents* US per text sent (outbound SMS). You’ll purchase a credit amount with Plivo that will decrease as texts are sent. If you choose, you can set your Plivo account to automatically increase your credit balance when it is low by setting up Auto Recharge from your Plivo Dashboard.


*The cost per text is .02 cents US in the United States and Canada but may vary in other countries - contact Plivo for international availability and rates. 

 

Back to top of page

Your Text from Number

The number your texts are received from is assigned by Plivo, however, you can buy a different number (for example, a number with your local area code). After you’ve created a Plivo account, click the Numbers tab. Click Buy Number and use the Search Criteria to find possible numbers for purchase. Note: If a family replies to your number via text you will receive that reply in email format to the address you've listed in Families > Email/Text Families > Reply Email Address. Your text from number is NOT able to receive incoming calls.

 

Back to top of page

 

 

Topics in this Section:



Page Last Updated: 6/29/2017 6:52 PM
Jackrabbit Technologies